3rd/4th Semester 
Front Office

UNIT 01: COMPUTER APPLICATION IN FRONT OFFICE OPERATION

1. Role of information technology in the hospitality industry

2. Factors for need of a PMS in the hotel

3. Factors for purchase of PMS by the hotel

4. Introduction to Fidelio & Amadeus

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UNIT 02: FRONT OFFICE (ACCOUNTING)

1. Accounting Fundamentals

2. Guest and non guest accounts

3. Accounting system 
   A. Non automated – Guest weekly bill, Visitors tabular ledger
   B. Semi automated
   C. Fully automated

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UNIT 03: CHECK OUT PROCEDURES 

• Guest accounts settlement
  - Cash and credit
  - Indian currency and foreign currency
  - Transfer of guest accounts
  - Express check out

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UNIT 04: CONTROL OF CASH AND CREDIT

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UNIT 05: NIGHT AUDITING

1. Functions

2. Audit procedures (Non automated, semi automated and fully automated)

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UNIT 06: FRONT OFFICE & GUEST SAFETY AND SECURITY

1. Importance of security systems

2. Safe deposit

3. Key control

4. Emergency situations (Accident, illness, theft, fire, bomb)

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UNIT 07: FRENCH