3rd/4th Semester 
Front Office

UNIT 01: COMPUTER APPLICATION IN FRONT OFFICE OPERATION

  1. Role of information technology in the hospitality industry

  2. Factors for need of a PMS in the hotel

  3. Factors for purchase of PMS by the hotel

  4. Introduction to Fidelio & Amadeus

UNIT 02: FRONT OFFICE (ACCOUNTING)

  1. Accounting Fundamentals

  2. Guest and non guest accounts

  3. Accounting system 
    A. Non automated – Guest weekly bill, Visitors tabular ledger
    B. Semi automated
    C. Fully automated

UNIT 03: CHECK OUT PROCEDURES 

  • Guest accounts settlement
    - Cash and credit
    - Indian currency and foreign currency
    - Transfer of guest accounts
    - Express check out

UNIT 04: CONTROL OF CASH AND CREDIT

UNIT 05: NIGHT AUDITING

  1. Functions

  2. Audit procedures (Non automated, semi automated and fully automated)

UNIT 06: FRONT OFFICE & GUEST SAFETY AND SECURITY

  1. Importance of security systems

  2. Safe deposit

  3. Key control

  4. Emergency situations (Accident, illness, theft, fire, bomb)

UNIT 07: FRENCH