Importance of PMS for Hotel Operations

[3rd/4th Semester Front Office | UNIT 1.2 BHM203]

The right property management system (PMS) is a key factor in hotel success. Having a system that makes front-desk workflows easy, will create a seamless guest experience. With the abundance of new technology in the property management systems industry, there is no time like the present to upgrade your PMS.

• Guest’s first impression

Upon arrival, a guest’s first impression is created as they walk through the doors and interact with the first point of contact, your front desk. A property management system should easily display arrivals for the day and have any important information about stay preferences attached to a guest’s booking. This will ensure you make a good and memorable first impression.

• Streamlined check-in and check-out

There is nothing more frustrating than waiting a long time to be checked in or out, these processes should be fast and easy to provide a seamless guest experience. Having a streamlined and easy check-in and check-out process is important for both the guest experience and hotel efficiency. A property management system will help you perform these tasks with ease, increasing productivity and delivering that exceptional guest experience.

• Clear communication

Having clear lines of communication between all departments of your property and with the guest is integral to a successful accommodation. With a property management system, you can facilitate easy communication, and ensure that all departments are operating effectively and efficiently.

• No double bookings

A PMS that connects to a channel manager means all your availability is constantly being updated. This means no double bookings, saving you and your team time by eliminating double bookings. When the guest arrives there won’t be any complications with their room or booking, making for a pleasant guest experience.

• Focus on your guests

The guest experience is such an important aspect of your accommodation and is the key to returning guests. Using a streamlined and intuitive PMS will save you time on your day-to-day processes. So you’ll have more time and opportunities to interact with your guest and offer them a truly personalized experience.

A PMS is at the heart of hotel operations, helping with efficiency and guest experience, it is an indispensable hotel tool.