FRONT OFFICE MCQs

Contributed by Syed Rana Safiuddin [MGM-IHM University]

1. _____ Hotels are located at tourist Destination such as hill stations, sea beaches etc.

Resort Hotels 

Sub-urban Hotels 

Motel

Airport Hotels

2. Motels are located on ______

Highways

Roadways

Sea sided 

None of these

3. ______ Hotels provide accommodation for a longer duration

Transient Hotel 

Residential Hotel 

Motel

Airport Hotel

4. Which section of the front office is responsible for guest registration activity?

Reception

Concierge

Bell Desk 

Telephone Operator

5. GRC Stands For ______

Guest Registration Card 

Guest Reservation Card 

Guest Reception Card 

None of these

6.  _____ Plan Includes room rent and all meals in tariff.

American Plan 

Continental Plan 

Bermuda Plan 

European Plan

7. Which of the following is NOT a service in the hospitality industry ?

Hotels

Flights

Restaurants

Grocery stores

8. Which of the following department is responsible for preparation of the food ?

Housekeeping

Front Office 

Room Service 

Food Production

9. This Department is responsible for the cleanliness and aesthetic standard of the hotel

Food Production 

Security

Housekeeping

None of these

10. Bell Desk  is the section of _____

Security

Engineering

Sales

Front Office

11. This Section is responsible for taking room bookings

Reception

Reservation

Bell Desk 

None of these

12. A Person who comes to the hotel without any prior reservation is called as _____

Walk-in 

No Show 

Skipper

None of the above

13. ______ Room has one single bed for single occupancy

Single Room 

Double Room 

Twin Room 

Cabana Room

14. Identify an international franchise hotel chain

Taj Group  

ITC  Welcome Group 

Marriott

Lemon Tree

15. Which of the below is NOT a sub department / section of Front office

Room Service 

Reservation

Bell Desk 

Cashier

16. _______ is the Head of Front office department

Duty Manager 

Front Office Supervisor 

Front Office Manager 

Reception Shift in-charge

17. (EP) European plan includes 

Room + Continental Breakfast 

Room Only 

Room + Breakfast + Lunch or Dinner 

Room + Breakfast + Lunch + Dinner

18. ______ room comprises more than one bed room   

Suite

Single

Double

Twin 

19. ______ room is situated in a vicinity of a swimming pool or sea beach

Suite Room 

Cabana Room 

Duplex

Parlour

20. ______ Rooms have a common wall and a door that connects the two rooms

Single Room 

Interconnecting Room 

Twin Room 

Double Room

21. Which out of the below is NOT an equipment used by the Front Office Department?

Spoons & Forks 

Computers

Key Rack 

Telephones

22. A published/printed room rate of a hotel is called as _______.

Rack Rate 

Residential Hotel 

Group Rate 

Family Rate 

23. Find the odd one out

Guest Room Key 

Master Key 

Emergency Key 

Plastic Key

24. Paging is used to ___________ a guest in a Hotel

Locate

Wake Up  

Talk

None of the above

25. (CP) Continental  plan includes 

Room + Continental Breakfast 

Room Only 

Room + Breakfast + Lunch or Dinner 

Room + Breakfast + Lunch + Dinner           

                                                                                

26. Hotels located in the heart of the city are known as ____ Hotels 

Resort

Downtown Hotel 

Motel

None of these

27. Concierge is the section of _____

Security 

Engineering

Sales

Front Office

28. C Form is Mandatory for _____ guest 

Foreigner

National

Local

All of the above

29. Guest Cycle has ___ no. of stages 

3

5

6

8

30. CRS Stands for _____

Central Reservation System

Central Room System

Central Registration System

None of the Above

31. Select the odd one out

Global Distribution System

Point of sale system

Centralized reservation system

On-line room booking portals

32. Which of the following is generally not accepted as a mode of settlement of guest account

Traveler's cheque

Credit card

Travel agent voucher

Personal cheque

33. Overbooking is

Assigning more rooms per guest

Ensuring the hotel achieves the maximum rate per room

Determining the number of rooms that are available for sale

The process of selling more rooms than are actually available

34. SB Stands for______

Scanty Baggage

Scan Bag

Security Bag

None of the Above

35. Process of Reservation amendments include

Modification

Cancellation

New Reservation

All of the above

36. GRC is a _____ type of record

Reservation

Registration

Check-out

Cancellation

37. Which of the following is the section of front office

Control desk

Green house

room service

Bell Desk

38. A guest who leaves the hotel without clearing the payment is called

Skipper

Visitor Paid-out

Sleeper

Non-Guest Account

39. Which of the following areas of a hotel has the greatest amount of guest contact?

Reservation

Housekeeping

Front Office

Food Production

40. HWC stands for _______

Handle with caution

Handle with care

Handle with consistency

None of the Above

41. Concierge, bell desk, and EPABX operators are part of

F & B Service

Housekeeping department

Front Office department

Maintenance department

42. For which type of information does the front office and housekeeping department communicate with each other?

Room Status

Security concern

Special arrangement

All of these

43. The situation in which the guest would stay for more than their scheduled stay dates is known as

Under stay

Over Stay

No Show

None of these

44. Who out of the below is not a member of HRACC

Principal, Institute of Hotel Management

Representative of Ministry of Tourism

Representative of IATA

Representative of FHRAI

45. Which of the following is not a part of the sub-classification of heritage hotels in India

Heritage

Heritage Classic

Heritage royal

Heritage grand

46. Two single beds joined together and sharing a common headboard is called as

Twin

Hollywood twin

Double  

Quad

47. The information required to fill in the guest registration can be gathered from which of the following?

Reservation Form

Guest History card

Both a and b

None of these

48. _______ is the main communication center of housekeeping Department

Desk Control Room

Laundry

Horticulture

Engineering

49. Expand SOP__________.

standard operating procedures

standard out point

set of procedure

Standard outcome programmers

50. _________ key opens all the doors in the property, even those that the guest has Double – locked

Grand Master Key

card key

Guest room key

floor key

51. What is the main product a hotel property sells

Towels

Amenities

Guestroom

Flower 

52. HWC stands for _______

Handle with caution

Handle with care

Handle with consistency

None of the Above

53. Which one of the following is a record of financial transactions taking place between a guest and the hotel?

Ledgers

Folios

Vouchers

Guest accounts

54. A guest who checks In with no luggage or hand bag called _______

Scanty Baggage

CVGR

VVIP

No Show

55. When was the first hotel in India was established?

1803

1903

1947

1957

56. What is House limit in the hotel _______________

A guest credit limit established by the airport authority

A guest credit limit established by the credit card company

A guest credit limit established by the hotel

All of Above

57. Which of the following is not the type of folio?

Master Folio

Employee Folio

Incidental Folio

Guest Folio

58. A hotel chain is

Hotels connected to each other

Hotels in difficult centres/parts of the country

Part of a group with hotels in different locations

Small hotels

59. Which state has the maximum number of heritage hotels in India

Maharashtra

Rajasthan

Uttar Pradesh

Karnataka

60. Name a country where we can see a capsule hotel

Japan

China

Malaysia

None of these

61. A room viewing a landscape, water body or any other service view is

Hospitality Room

Cabana  

Twin Room

Lanai

62. Food or beverages served in guest room is known as

Room service

Full service

Service station

None of these

63. Which is the hotel on wheels

Floatel

Resort

Motel

Rotel

64. The Night Audit Process includes :

Establishment of the end of the day

Verification of all accounts

Posting of room charges in guest folio

All of the above

65. _____ is total number of resident guests present in the hotel

Room Count

House count

Both

None of these

66. VPO Stands for ______

Visitors Paid Out

Visitors Package Out

Vision Pay Out

None of these

67. The effort of front desk associate to convince guest to rent rooms in categories above standard accommodation are called?

Upgrading

consumer acceptance

Pre-registration activities

Up selling

68. The Facility of awakening guests is known as:

Warning Call

Walking Call

Wake-up call

Worship call

69. Which of the following is an example of Rotels?

Deccan Odessey

Shikaras

Taj hotel

Oberoi hotel

70. cash paid out by the hotel on behalf of a guest is recorded  as

Amenities Voucher

VPO

Cash Voucher

Miscellaneous Charge Voucher

71. The report of guest account that are nearing or have crossed house limit are called

Credit and debit report

High balanced report

Reservation limit report

None of these

72. Accounts of more than one person, or guestrooms, and are usually maintained for groups are called as

Guest folio

City Folio

Master Folio

None of these

73. How do you calculate ARR

Total room revenue/ Total inventory

Total room revenue /Total room sold

Total Inventory/ Total Room Sold

Food Revenue / Total Inventory

74. A hotel can maintain the registration record in

Hard - bound registers

Loose - leaf registers

Guest registration Card

All of these 

75. Effective communication within the departments helps in

Coordination

Delegation

employee morale and job satisfaction

All of these 

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