1. The main purpose of night audit is to verify the accuracy and completeness of the ______transactions between the hotel and its guests.

Credit

Debit

Financial 

Cash

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2. ________ is a person who audits the hotel accounts during night hours. 

Front Office Supervisor

Night Supervisor

Head Accountant 

Night Auditor

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3. The night auditor is responsible for establishing the end of a ______ day.

Business

Revenue

Next 

None of the above

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4. Night auditor’s shift usually starts from ____ & ends on _____. 

09:00 PM - 06:00 AM 

11:00 PM – 08:00 AM

12:00 AM – 09:00 AM

01:00 AM – 10:00 AM

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5. POS stands for ______.

Point of Service

Point of Solution

Point of Salary 

Point of Sale

 

6. A _______ is a situation when a guest with a confirmed reservation does not arrive at the hotel on the date of arrival without any prior intimation about the cancellation.

No-Show

Amendment  

Walk-in 

Check-in

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7. The night auditor generally prepares the following reports for the management: 

High Balance Report 

Occupancy Reports 

Both a & b 

None of the above

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8. The house count is the total number of ______ present in the hotel.

Resident Guests

Staff

Rooms

None of the above 

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9. Which is/are the in-house sales techniques used in hotels? 

Up-selling

Suggestive selling

Cross selling 

All of the above

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10. Converting inquiries into bookings is key in maximizing hotel _______

Occupancy

Availability 

Staff

Guest

 

11. When number of rooms reserved exceeds the total number of rooms available in hotel, this situation is called as ______

No-show

Repeat Reservation

Overbooking

None of the above

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12. Front office personnel are also ________ in Hotels. 

Chefs

Sales People 

Service People

None of the above

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13. A guest who books the same hotel again and again is called as _______.

Refund Guest

Remote Guest 

Random Guest

Repeat Guest

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14. Front office staff should offer ______ if a guest requests something which cannot be fulfilled or not available in the hotel. 

Alternatives

Assistance 

Apologize 

None of the Above

​

15. Suggestive selling is a vital tool of ______ for increasing room sales.

Sales Department

Front Office Department

Marketing Department

None of the above.

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16. Sales & Marketing Department always co-ordinates with _____ with regards to room status in all terms.

Food & Beverage 

Housekeeping

Front Office

Food Production

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17. The marketing mix consists of 4 P’s i.e. Product, Price, Place & ______.

Plan

Procedure 

Pledge 

Promotion

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18. Up selling helps in earning extra _____ for the hotel. 

Revenue

Bookings

Ratings

None of the above 

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19. "Hotel is a Home away from ______."

Hotel

Dream

Home

Family 

​

20. Which of the below is NOT a minor revenue producing department? 

Rooms Department

Laundry

Swimming Pool

Telephone Department

​

21. Rooms department section earns around ___ % of the Total Hotel Revenue.

30%

60%

80%

50%

​

22. Which of the below does not come under Food & Beverage Service Department?

Restaurants

Bar

Kitchen

Coffee Shop

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23. _____ Department of the Hotel deals with recruitment & training of staff.

Personnel 

Security 

Marketing Sales

Color

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24. Which of the below is Non Operating yet Revenue Producing department (N.O.R.P)?

Front Office

Housekeeping 

Food & Beverage Service

Travel agencies & airline offices

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25. Which of the below is NOT a sub department of Front office?

Room Service

Reservation

Cashier

Business Centre

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26.  _______ is the Head of Front office department. 

Duty Manager 

Front Office Supervisor 

Front Office Manager

Reception Shift in-charge

​

27. _______ is responsible for training & making duty roster for front office staff.

Reception assistant 

Reception Supervisor

Reception shift in-charge

None of the above

​

28. _____ take's the bags of guest from lobby to room & also escort the guest to their rooms on arrival.

Front office cashier

Night auditor

Reservation assistant

Bell Boy

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29. Front office is also called as the _____ of the Hotel. 

Face

Eyes 

Mind

Ears 

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30. Front office functions include reservations, registrations, room & rate assignment, check-in and ________.  

Cleaning

Food Service

Room Maintenance 

Guest Services

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31. Select the odd one out from the below Guest Cycle. 

Pre-arrival

Arrival

Post Arrival 

Stay

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32. Bell desk is mainly responsible for _______ of the guests. 

Check-in  

Luggage Handling

Complain Handling

Telephone Handling

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33. A large percentage of revenue is obtained from _____ sales. 

Room

Food

Beverage

Banquet

 

34. The main function of the reservation section is to help the hotel in generating _____ from future and prospective room sales.

Booking 

Revenue 

Inquiries

All of the above 

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35. In order to guarantee a reservation, which option/options guest can opt for out of the below. 

Pre-payment

Credit card

Travel Agent  

All of the above

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36. A hotel holds Non-Guaranteed reservation usually till ____.   

04:00 PM

05:00 PM

06:00 PM

03:00 PM

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37. Tentative reservation is also called as ______. 

Provisional

Temporary

Confirmed 

None of the above

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38. CRS stands for _______.

Central Room Systems

Central Rate Systems

Central Recording Systems

Central Reservation Systems

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39. When the total number of rooms reserved for a certain period of time exceeds the total number of rooms available for sale, for the same period of time. This situation is called as ______. 

Overbooking

Sold Out

Black Out

None of the above.

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40. Which is the best device used for tracking room availability out of the below?

Control Books

Wall Charts 

Computerized systems 

None of the above