UNIT 1: Food & Beverage Management
 

• Managing Quality in Food & Beverage Operations

  1. Quality – Definition and Meaning

  2. Quality Dimension

  3. Quality Assessment

  4. Quality Assurance Program

  5. Five Gap Analysis
   

• Menu Management
  1. Menu Planning
  2. Menu Costing
  3. Menu Engineering
  4. Menu Merchandising
  5. Menu Pricing 

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• Budgetary Control and Revenue Management 

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• Emerging Trends
  1. Fast Food Concerns
  2. Work Force Issues
  3. Diversity
  4. Dietary Concerns 

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• Hazard Analysis and Critical Control Point (HACCP)

 

UNIT 2: Accommodation Management

 

• Customer Relationship Management
  1. CRM & Hospitality defined
  2. Customer expectations
  3. Service Delivery
  4. Wow factor
  5. Future trends in service delivery 
   

• Market Segmentation 
   

• Hospitality Distribution Channels
   

UNIT 3: Managing Environmental Issues

 

• Features of Environmental Management 

• Safety Standards in Hotels 

• Security systems in hotels 

• Role of technology in managing safety, security and energy conservation 

• Hazard Identification and Risk Management 

• Disaster Management 

• Developing energy conservation programs for hotels

• Environmental concerns relating to hotel industry 

• Waste Management 

• Pollution Control 

• Water conservation and Rain Water Harvesting 

• Corporate Social Responsibility
   

UNIT 4: Hospitality Entrepreneurship
 

• Resort Management 

• Event Management 

• Recreation and Entertainment Management 

• Wellness and Spa Management
   

UNIT 5: Laws & Standards related to Hospitality Business
 

• Introduction to Laws relating to Hospitality Business

• Understanding Laws & Procedures
  1. Shops and Establishment Act
  2. Apprentices Act 1961
  3. The Employment Exchange Act, 1959
  4. Cyber Laws – Introduction to information technology law/ cyber space law / privacy rights / current topics in IT Law; on-line access to justice / High Technology Litigation
  5. Indian Contract Act 1872
  6. Licenses and Permits
  7. Food Safety and Standards Authority of India (FSSAI)
  8. Foreign Exchange Regulations

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 (Back to M.Sc. 1st Semester)