5th Semester

Front Office MCQs

NOTE: If any of the answer is wrong, let us know and we'll rectify it,

The Questions below have been discussed on our Discussion Group.

The Rule-of-thumb approach assumes the occupancy percentage as

  1. 80%

  2.  70%

  3. 50%

  4. 60%

The percentage of no-shows is calculated by

  1. Dividing the no. of room no-shows by total no. of room reservations 

  2. Dividing total no. of room reservations by the no. of room no-shows.

  3. Dividing total no. of room no-shows by total no. of room arrivals

  4. Dividing total no. of room no-shows by total no. of check-outs

PMS stands for 

  1. Proper Management System

  2. Property Management System 

  3. Property Module System

  4. Property Management Software

Which of the following is NOT an Occupancy data used for forecasting

  1. No. of expected room arrivals

  2. No. of expected overstays

  3. No. of expected walk-ins 

The software which is used for producing balance sheet, income statements, transactional analysis report etc is,

  1. General Ledger Accounting Software

  2. Payroll Accounting Software 

  3. Financial Reporting Software

  4. Inventory Control Software

A system designed to manage the operations of equipment & instruments that consume energy is known as:

  1. Interface

  2. Energy Management System

  3. Property Management System

  4. Central Reservation System

How far in advance the reservation is made, called

  1. Reservation Fix Time

  2. Reservation Lead Time

  3. Reservation Wait Time

  4. None of the above

Given the following data, total no. of Overstay = 50, Understay = 40, Check-Outs = 100, so Percentage of Overstay is 

  1. 46.5 %

  2. 45.4 %

  3. 40 %

  4. 42.1 %

Sabre is owned by 

  1. Galileo

  2. Sabre holding

  3. Sabre company

  4. GDS

Sabre headquarter 

  1. Southlake Texas

  2. Caps 2

  3. America

A guest who checks out before his or her stated departure date is called

  1. Overstay Guest

  2. Understay Guest

  3. Stayover Guest

  4. None of the above


3rd step of need Analysis 

  1. Flow of information

  2. Flow of guest

  3. Select a team

  4. Review of information


Which of the following management function will be performed by the front office manager to achieve the department's goals

  1. Planning

  2. Organising 

  3. Controlling 

  4. Staffing 


Which is the following is not an occupancy data used for forecasting 

  1. No. of expected room arrivals

  2. No. of expected overstays

  3. No. of expected walk-ins

  4. Corresponding historical ratios

A stand- alone automated system which tracks all out going and incoming calls is called 

  1. Call accounting system

  2. Electronic locking system

  3. Interface

  4. - Inventory control system


Which of the following is a stand-alone automated system in which room key is electronically coded

  1. Electronic Locking System

  2. Point of Sale

  3. Energy Management System

The following is the step of needs analysis while selecting PMS 

  1. Analyse the flow of information from other departments to Front desk

  2. Analyse the speed of the computer software

  3. Analyse the feature of the computer hardware

  4. None of the above


Given the following data, total no. of walk-in = 25, room arrival = 156, percentage of walk-in is 

  1. 16.02% 

  2. 17%

  3. 16.5%

  4. 16%


The rule of thumb approach sets the rate of a room at 

  1. Rs. 100 for each Rs. 10,000 of construction and furnishing cost per room

  2. Rs. 1 for each Rs. 1000 of construction and furnishing cost per room 

  3. Rs. 1for each Rs.10,000 of construction and furnishing cost per room

  4. Rs. 1000 for each 10,000 of construction and furnishing cost per room


IDS stands for 

  1. Internet Data System

  2. Intellect Data System

  3. Information Distribution System

  4. Internet Distribution System


Room availability forecast helps in forecasting

  1. Occupancy Forecast 

  2. Ratio Standard

  3. Operating Ratio

  4. None of the above

The system used in Food & Beverage outlets that collaborates with PMS to generate bills for meals and drinks is called

  1. Reservation System

  2. Folio

  3. Point Of Sale

  4. None of these


Each room rate category is assigned a 

  1. Special Rate

  2. Rack Rate

  3. Corporate Rate


The following is a guest operated interface

  1. Call Accounting System

  2. In-Room Vending System 

  3. Energy Management System

  4. Point of Sale System

This approach does not take into account inflation and increased cost of labor 

  1. Market condition approach

  2. Rule of thumb approach

  3. Hubbart formula

  4. None of the above