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1st Semester
Accommodation Operations
01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION
02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT
A. Hierarchy in small, medium, large and chain hotels
B. Identifying Housekeeping Responsibilities
C. Personality Traits of housekeeping Management Personnel
D. Duties and Responsibilities of Housekeeping staff
E. Layout of the Housekeeping Department
04 CLEANING AGENTS
A. General Criteria for selection
B. Classification of Cleaning Agents
C. Polishes
D. Floor seals
E. Use, care and Storage
F. Distribution and Controls
G. Use of Eco-friendly products in Housekeeping
05 COMPOSITION, CARE AND CLEANING OF DIFFERENT SURFACES
A. Metals
B. Glass
C. Leather, Leatherites, Rexines
D. Plastic
E. Ceramics
F. Wood
G. Wall finishes
H. Floor finishes
06 INTER DEPARTMENTAL RELATIONSHIP