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    1st Semester 

    Accommodation Operations

    Sample MCQs

    01 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION

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    02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT

    A. Hierarchy in small, medium, large and chain hotels
    B. Identifying Housekeeping Responsibilities
    C. Personality Traits of housekeeping Management Personnel
    D. Duties and Responsibilities of Housekeeping staff
    E. Layout of the Housekeeping Department

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    03 CLEANING ORGANISATION

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    04 CLEANING AGENTS

    A. General Criteria for selection
    B. Classification of Cleaning Agents
    C. Polishes
    D. Floor seals
    E. Use, care and Storage
    F. Distribution and Controls
    G. Use of Eco-friendly products in Housekeeping

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    05 COMPOSITION, CARE AND CLEANING OF DIFFERENT SURFACES

    A. Metals
    B. Glass
    C. Leather, Leatherites, Rexines
    D. Plastic
    E. Ceramics
    F. Wood
    G. Wall finishes
    H. Floor finishes

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    06 INTER DEPARTMENTAL RELATIONSHIP

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    07 USE OF COMPUTERS IN HOUSE KEEPING DEPARTMENT

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