SOP | Handling Baggage Pickup Request at Departure

SOP | Directing or Escorting Arrival Guests to the Room

SOP | Basic Etiquettes and Manners for Front Desk

SOP | Guest Check-in Service

SOP | Handling Booking requests and procedures at Concierge

Checkout Procedures

Guest Safety and Security

Front Office | Solved Paper | 2016-17 | 1st Sem B.Sc HHA

Front Office | Solved Paper | 2015-16 | 1st Sem B.Sc HHA

Front Office | Solved Paper | 2014-15 | 1st Sem B.Sc HHA

Night Audit in Front Office

Front Office Terminology

Control of Cash & Credit

Accounting Systems in Front Office

Front Office Accounting

Introduction to Amadeus GDS

Introduction to Fidelio

Factors for purchase of PMS

Importance of PMS for Hotel Operations

Role of Information Technology in the Hospitality Industry